Unlocking my phone

can I unlock my phone

Posted on Feb 1, 2026 11:53 AM

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Question marked as Top-ranking reply

Posted on Feb 1, 2026 2:38 PM

What kind of lock? There's multiple kinds of "locking" on devices. Click on the links below to find instructions on how to deal with your specific situation:


1) iCloud: Activation Lock - Activation Lock for iPhone and iPad - Apple Support - This is a security feature so only legitimate (e.g., not stolen) use of devices is possible. Read this support article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it. Get them to remove it or return the item for a refund. If you are the owner and have the original Apple receipt to prove that, see the part at the end about asking Apple to reset the device.


2) Device lock: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled, read this support article if you are using iOS or iPadOS 15.2 or higher --> If you forgot your iPhone passcode or your iPhone is disabled - Apple Support or here if you do not meet the criteria for the previous method--> If you forgot your iPhone passcode or your iPhone is disabled - Apple Support


3) Carrier lock: Read this article about how to unlock your iPhone for use with a different carrier. --> http://support.apple.com/HT201328 Only some carriers offer the ability to unlock iPhone for use on any carrier. Follow the instructions in this article to unlock your iPhone.




4 replies
Question marked as Top-ranking reply

Feb 1, 2026 2:38 PM in response to ramramg

What kind of lock? There's multiple kinds of "locking" on devices. Click on the links below to find instructions on how to deal with your specific situation:


1) iCloud: Activation Lock - Activation Lock for iPhone and iPad - Apple Support - This is a security feature so only legitimate (e.g., not stolen) use of devices is possible. Read this support article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it. Get them to remove it or return the item for a refund. If you are the owner and have the original Apple receipt to prove that, see the part at the end about asking Apple to reset the device.


2) Device lock: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled, read this support article if you are using iOS or iPadOS 15.2 or higher --> If you forgot your iPhone passcode or your iPhone is disabled - Apple Support or here if you do not meet the criteria for the previous method--> If you forgot your iPhone passcode or your iPhone is disabled - Apple Support


3) Carrier lock: Read this article about how to unlock your iPhone for use with a different carrier. --> http://support.apple.com/HT201328 Only some carriers offer the ability to unlock iPhone for use on any carrier. Follow the instructions in this article to unlock your iPhone.




Unlocking my phone

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