Apple what’s going on with the Apple wallet

My Apple wallet is not letting me add any cards to it. I’ve even un-added cards and tried to re-add them, no luck. I called Apple multiple times and they say the same thing it’s the banks. All the banks? Come on now there is no way that all the cards I tried to add (10+) are having the same bank problem. Im trying to figure out what’s going on. I’ve also have searched it up and it seems like it’s quite a few people that have this same problem. Many people say that Apple is very much aware of this problem and since they can’t fix it the blame the bank to cover themselves.

Posted on Feb 1, 2026 5:06 PM

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Question marked as Top-ranking reply

Posted on Feb 1, 2026 6:17 PM

Only your bank or each one would know the reason for why it was declined. Apple is not involved in the approval or denial process.


You can certainly look on the internet and find many people who are not able to add cards to their wallet. The reasons for a bank declining are numerous and these have nothing to do with Apple.

  • Security Hold placed on your financial accounts
  • Use of a VPN can prevent authorization from bank
  • SAR has been filed by one of the banks. It is against the law for a bank to disclose a SAR (Suspicious Activity Report), but they are required to file them in certain instances , even where you are not the target. You will not be given the reason why or even if one had been filed. Thank Congress for the Bank Secrecy Act.
  • Region mismatch
  • Card already provisioned on another device
  • Bank not supported
  • Verification requires approval by App. A Recent post here pointed out that Citi bank required app verification to add their card to the Wallet and the user was trying to add it to the Mac and Citi does not have a Mac app to receive the code. Of course the user called Citi and they told them it was an Apple problem. No, Apple does not control the verification process and they are not the ones that would create a Citi app to put in the Mac App Store.


First tier bank support will always tell you that a problem must be someone else's fault if they don't know the answer. It requires escalation for an issue such as that to get resolved where their IT department will have the information first tier support does not have.

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Question marked as Top-ranking reply

Feb 1, 2026 6:17 PM in response to Tonirichelle

Only your bank or each one would know the reason for why it was declined. Apple is not involved in the approval or denial process.


You can certainly look on the internet and find many people who are not able to add cards to their wallet. The reasons for a bank declining are numerous and these have nothing to do with Apple.

  • Security Hold placed on your financial accounts
  • Use of a VPN can prevent authorization from bank
  • SAR has been filed by one of the banks. It is against the law for a bank to disclose a SAR (Suspicious Activity Report), but they are required to file them in certain instances , even where you are not the target. You will not be given the reason why or even if one had been filed. Thank Congress for the Bank Secrecy Act.
  • Region mismatch
  • Card already provisioned on another device
  • Bank not supported
  • Verification requires approval by App. A Recent post here pointed out that Citi bank required app verification to add their card to the Wallet and the user was trying to add it to the Mac and Citi does not have a Mac app to receive the code. Of course the user called Citi and they told them it was an Apple problem. No, Apple does not control the verification process and they are not the ones that would create a Citi app to put in the Mac App Store.


First tier bank support will always tell you that a problem must be someone else's fault if they don't know the answer. It requires escalation for an issue such as that to get resolved where their IT department will have the information first tier support does not have.

Feb 2, 2026 4:55 AM in response to Tonirichelle

Banks and Payment Network Operators (Visa, Mastercard, American Express etc.) share information. If one card is blocked or has had a fraudulent alert on the account in past 12 months, other bank’s automated authentication services may reject the card being added.


Please read this short thread that explains the card authentication process and how you can work towards resolving the issue with the banks. Good luck!


Apple Wallet Disabled - how to resolve ? - Apple Community


Apple what’s going on with the Apple wallet

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