Unable to sign in to my apple account on my iPhone/ any apple devices for over 2 months!

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Level 1

4 points

Unable to sign in to my apple account on my iPhone/ any apple devices for over 2 months!

I have been unable to sign into my apple account on my iPhone/any other apple phone devices for over 2 months. Every time I try it saying error or verification failed. The only place I can sign into is on the computer on a web browser. It's been almost 2 months of repeatedly addressing my issue to several different apple advisors as the case keeps getting taken over by different people every time I call Apple for an update. It seems like i have to constantly explain it to every different person each time from the start. I am also paying for iCloud that i haven't been able to use. I expect to be compensated for the very long inconvenience and the unsolved issue. i dont even know what to do. They said the issue has been escalated to the engineer team - whom you cannot talk to and their updates haven't gotten anywhere. For the update you have to wait 3-5 days expecting a solution and yet its just like a whole cycle again and again. I dont know what to do.

[Edited by Moderator]

iPhone 16 Pro, iOS 18

Posted on Feb 2, 2026 9:23 AM

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Answer 1

Limnos

Level 10

428,747 points

Feb 2, 2026 9:42 AM in response to ramsha85

A "Verification Failed" message is used in various contexts which could be either a communication issue, or a problem with your account or a payment method.

Use the document Add a payment method to your Apple Account - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article If your payment method is declined in the App Store or iTunes Store - Apple Support has some information about declined payment methods as well as a link at the end for contacting Apple about payment issues.

If you can't connect or sign in to iCloud, read this support article --> If you can't connect or sign in to iCloud - Apple Support

If using cellular data, try using WiFi instead —> Connect to Wi-Fi on your iPhone or iPad - Apple Support

"Verification Failed This Apple ID is not active" --> According to Apple Community Specialist Brittany1416 in thread https://discussions.apple.com/thread/254485028?answerId=258390811022#258390811022 , please contact Apple Support for help with an "inactive" Apple ID.

"Verification Failed An unknown error occurred. --> In this case My Apple Account got locked for no reason… - Apple Community the account had been permanently disabled. Again, contact Apple to verify if this is the case.

You can reach Apple Support using this link --> Contact - Official Apple Support

or by telephone at one of the numbers in this support article --> Contact Apple Support - Apple Support

The people on this forum are users like yourself so I'm afraid if Apple cannot resolve this for you it is unlikely we can. You will also have to negotiate your expectations with Apple.

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