Ever since IOS was updated to v26x I can't create a new contact after receiving a p[hone call that shows the caller's ID info (ie first and last names). In stead of being auto populated, I have to write down their name so I can add them to my contact list. This feature worked for a little while at first prior to the 2nd last update on my iPhone 15 Pro Max but hasn't worked since.
When you receive a cellular voice call, the caller’s first and last name will appear only if the number is saved in your Contacts or if the information is supplied by a third‑party caller ID or spam‑blocking app. These apps help identify unknown callers, block or flag spam calls, and filter unwanted SMS messages. Well‑known examples include Hiya, Whoscall, CallApp, Truecaller, and Zoom Phone, which provide caller identification, spam protection, and in some cases, enhanced business features such as verified business names and call categorization.
Creating a new contact from details provided by these apps typically requires granting them the necessary permissions (such as access to Contacts). The app must also remain installed on the iPhone—if it is offloaded or removed, its caller ID and contact‑creation features will no longer function.
By design, iOS does not include a built‑in feature to display first and last names for unknown incoming calls. Likewise, telecommunication carriers do not provide this capability at the operating system level. As a result, any display of caller names for numbers not stored in Contacts depends entirely on third‑party services and their databases.
Importantly, these caller ID solutions were not introduced with iOS 26 or any recent version—they have existed for decades across mobile platforms, long before modern iOS releases, evolving from early carrier‑based caller ID systems into today’s app‑driven services.
When you receive a cellular voice call, the caller’s first and last name will appear only if the number is saved in your Contacts or if the information is supplied by a third‑party caller ID or spam‑blocking app. These apps help identify unknown callers, block or flag spam calls, and filter unwanted SMS messages. Well‑known examples include Hiya, Whoscall, CallApp, Truecaller, and Zoom Phone, which provide caller identification, spam protection, and in some cases, enhanced business features such as verified business names and call categorization.
Creating a new contact from details provided by these apps typically requires granting them the necessary permissions (such as access to Contacts). The app must also remain installed on the iPhone—if it is offloaded or removed, its caller ID and contact‑creation features will no longer function.
By design, iOS does not include a built‑in feature to display first and last names for unknown incoming calls. Likewise, telecommunication carriers do not provide this capability at the operating system level. As a result, any display of caller names for numbers not stored in Contacts depends entirely on third‑party services and their databases.
Importantly, these caller ID solutions were not introduced with iOS 26 or any recent version—they have existed for decades across mobile platforms, long before modern iOS releases, evolving from early carrier‑based caller ID systems into today’s app‑driven services.
What Call? On an iPhone, you can make and receive various types of calls. Here are the different types:
It's important to note that the availability of certain call types may depend on your iPhone model, iOS version, and carrier.
Thank you for your detailed reply. The issue lies whereby the incoming call shows the caller's ID however this info isn't auto populated when I want to save the caller's info as a new contact. I have to either memorize their name or write it down somewhere before trying to add them as a new contact.
Creating New Contact from an Incoming Phone Call
