App Store payments blocked; request removal & balance check

Hello Apple Support,




My App Store payments are currently blocked after multiple payment attempts. I believe this is a temporary security restriction.




I would like to confirm that there is no outstanding balance on my Apple ID and kindly ask if you could review and remove the payment block so I can complete my purchase.




Please let me know if you need any additional information from my side.

Posted on Feb 3, 2026 5:23 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2026 8:08 PM

Remember that the people responding on the forums do not work for Apple. We are just regular Apple products users like yourself with no official connection to Apple.


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support Scroll down to “Connect with live support”. If your country is not in the list, go to the “Other countries” entry at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.


For chat, you can try using the Apple Support App —> https://apps.apple.com/app/apple-support/id1130498044


1 reply
Question marked as Top-ranking reply

Feb 3, 2026 8:08 PM in response to ToniBisku

Remember that the people responding on the forums do not work for Apple. We are just regular Apple products users like yourself with no official connection to Apple.


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support Scroll down to “Connect with live support”. If your country is not in the list, go to the “Other countries” entry at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.


For chat, you can try using the Apple Support App —> https://apps.apple.com/app/apple-support/id1130498044


App Store payments blocked; request removal & balance check

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.