Apple TV purchased movie redirects to Binge and won't play

I brought a movie last night through Apple TV, and now it’s not working.


originally it wouldn’t work on my TV (just a cheap Felcon smart tv), so I started watching it on my iPhone on the Apple TV app. I got a phone call when I had about half an hour left of the movie, and now it won’t play. It keeps trying to open it in Binge which I’m not signed up for, so I uninstalled that, now it’s telling me I need to install binge and watch it through that?!


It WAS working, idk what happened. Any suggestions on how to fix this? I restarted the app but no luck.

Posted on Feb 4, 2026 1:40 AM

Reply
1 reply

Feb 4, 2026 2:13 AM in response to Em_loui29

do you open it by going to the appletv app on the phone

and clicking on library->movies

?


if that do not work then if it was me then I would try

reportaproblem.apple.com.


or reach out to their official support channels

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple


Apple TV purchased movie redirects to Binge and won't play

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