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khadidja02 Author

Level 1

4 points

Disabled Apple ID in App Store/iTunes prevents updates

My Apple ID is disabled in App Store and iTunes. I already reset my password but still can’t update apps

iPhone 13 Pro Max, iOS 26

Posted on Feb 4, 2026 4:29 AM

Top-ranking reply

Limnos

Community+ 2026

Level 10

462,781 points

Posted on Feb 4, 2026 5:39 AM

Hello,

Read this article If a message says 'Your Media & Purchases account has been disabled' - Apple Support , or there’s one saying, “You cannot login because your account has been locked”. This is not something anybody on this forum can resolve for you. Tap “Continue”, or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .

For additional telephone contacts refer to: Contact Apple Support - Apple Support

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Disabled Apple ID in App Store/iTunes prevents updates

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