Incorrect update: No call received regarding my case

Subject: No Call Received – Incorrect Update on Case ID ***

Dear Apple Support Team,

I am writing in response to your recent email stating that you attempted to contact me regarding my case.

I would like to clearly inform you that I did not receive any call, missed call, voicemail, or message from your team at the mentioned time. My phone was active and reachable, yet no attempt was received.

It is disappointing to see incorrect updates being shared while my issue remains unresolved for a long time.

This matter is already delayed significantly, and due to repeated lack of proper communication, I am facing continuous mental stress and inconvenience.

I request you to please:

1. Immediately arrange a confirmed call at a fixed time, and

2. Provide a clear written update on the resolution of my complaint.

Case ID: ***

Previous Case ID: ***

Kindly treat this matter as urgent and respond without further delay. If I do not receive proper support, I will be forced to continue legal and consumer forum proceedings.

Looking forward to your prompt response.

Sincerely,

B. Arun ***

Mobile: ***

Email: ***

[Edited by Moderator]