Difficulty transferring to new iPhone. Sim details lost.

new phone transfer esim … a cautionary tale

New iphone … i remeber being impressed by the simplicity of moving to an exciting new phone. Today, less so!


the new os suggested i convert my physical sim into an esim. I trusted apple! I was wrong. It disabled my physical sim card and failed completely to generate an esim! I cannot even call my service provider … no phone!


it also failed to pair with my watch and did not transfer all of my settings across … i am still working on what is broken, for example siri has returned :-( and does not seem to have a disable option … just says downloading!


is there a way to resurrect my sim card? Disable siri? Get my watch out of a permanent reboot loop, retire my app and watch settings? … a long list of fustration I realise … is there a good user-based site that will help? The apple support site is appalling, and most other sites are simply regurgitating the same stuff (ai slop)


Thanks.


iPhone 17 Pro Max

Posted on Feb 4, 2026 4:19 AM

Reply
3 replies

Feb 4, 2026 7:45 AM in response to Jeff Donald

Thank you.


I have now contacted them … using a friend’s phone … and having to get past the ‘call from the registered number’ and speak to the ‘ai assistant’s hand’ brush-offs. Unfortunately I am with O2 (UK). They say they will send me a new physical sim at some point since they were unable to reactivate the old card (thanks apple) and unable to activate an esim (thanks again apple). We will see.


Currently, without phone, sms, 2FA, I cannot make contact with so institutions. I am just hoping that my nphone number remains intact …

Difficulty transferring to new iPhone. Sim details lost.

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