Impossible to delete inactive Apple account that someone is trying to hack into

For the last month I am receiving this emails from apple, about once a day:

Important information about your Apple Account password.

Dear X Y,

We were unable to reset the password for your Apple Account ( email ) because there were too many unsuccessful attempts to answer your security questions. To protect the security of your account, you will not be able to reset your password for the next eight hours.

I didn't even knew I had an apple account. I checked my old emails and it seems I made an account in 2014. I don't have apple devices, I didn't use apple devices for last 11 years, and I don't want to use apple devices.

I was able to reset the password, but I can't delete the account because I get asked to answer the security questions which I don't know and can't even try answering because who ever is trying to hack the account keeps it locked.

I don't see how I can contact support, there is no contact form or email. And I don't know what kind of personal information is collected by Apple when I made the account.

Can Apple just delete the account that is inactive for 11 years!

What should I do? How do I delete the inactive apple account?

I was 13 years old when I made the account, I am also 13 years old now, it is illegal for Apple to keep my data. I am also EU citizen (GDPR stuff), and I plan to break every line of TOS if I gain access to the account.

How do I delete the inactive apple account?

Posted on Feb 4, 2026 5:00 AM

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Limnos

Community+ 2026

Level 10

440,141 points

Posted on Feb 4, 2026 6:45 AM

I made an account in 2014

I was 13 years old when I made the account, I am also 13 years old now,

You are thirteen now and you were thirteen 12 years ago in 2014? Something isn't right in the basic arithmetic.

I plan to break every line of TOS if I gain access to the account.

This is a customer to customer support forum so it doesn't really make any difference to us what you would do.

Several years ago Apple transitioned to using two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that no longer applies. If the instructions work then fine; if they do not (e.g., you see “not enough information”*) then you will have no option but to change to the newer security method, if you can. Over the past few years Apple has been persistently encouraging users to switch to the newer two factor authentication security system. For those who have disregarded their encouraging, Apple will likely only help you to now change to two factor authentication, if even that is possible. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple Account - Apple Support to try to change to two factor authentication.

If you still need help, contact Apple Account support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple Account Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.

If you cannot prove to Apple that you are the account owner then they won't delete the account for you since for all they know, you are somebody trying to play a mean trick on the true account owner.

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Impossible to delete inactive Apple account that someone is trying to hack into

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