How to resolve a purchase block and disabled Apple Account balance due to a security issue?
Around a month ago, I placed an order for an iPhone on the Apple Store using my Apple balance which I had accumulated thanks to gifts from the holidays. The order cancelled within 30 mins and moments later my Apple account balance was disabled and I was unable to re order. After a month of continuously contacting Apple, today they told me they attempted to unblock the purchase block on my account and it was not possible due to a security issue and my account will remain locked for now with no reason or explanations.
I am at a crossroads in what to do next as the balance is not something I want to just shrug off, does anyone have any advice or suggestions I can do next? Is a variation of legal action the next step?
thanks in advance
[Re-Titled by Moderator]
Original Title: Purchase block/apple balance disabled