iPhone SE Home button fingerprint issue, cannot unlock

My elderly mother has an iPhone SE, and the Home button won't recognize her fingerprint anymore. We need to get into her phone to turn off the requirement for a fingerprint but, obviously, can't get in.

Is there any around this?

iPhone 12, iOS 26

Posted on Feb 4, 2026 3:02 PM

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Question marked as Top-ranking reply

Posted on Feb 4, 2026 3:53 PM

If finger print fails then after a few attempts the passcode entry is offered. Enter the passcode then go to Settings, TouchID & Passcode, then remove old and add new prints.



If you are saying they forgot the passcode then you will have to wipe the phone,

If so then If you forgot your iPhone passcode or your iPhone is disabled - Apple Support


1 reply
Question marked as Top-ranking reply

Feb 4, 2026 3:53 PM in response to CierraSmile

If finger print fails then after a few attempts the passcode entry is offered. Enter the passcode then go to Settings, TouchID & Passcode, then remove old and add new prints.



If you are saying they forgot the passcode then you will have to wipe the phone,

If so then If you forgot your iPhone passcode or your iPhone is disabled - Apple Support


iPhone SE Home button fingerprint issue, cannot unlock

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