Locked iPhone after updating the software

I've gt a problem with my iPhone 11 pro max I bought dis phone from a Frnd after updating de software it gt locked can I pls assist

Posted on Feb 4, 2026 10:55 PM

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Posted on Feb 5, 2026 12:51 AM

So this is a second-hand iPhone that you bought from a "Frnd", and it is Activation Locked? To somene other than you, perhaps? If so, ask your "Frnd" to temporarily take the phone back to properly prepare it for a new owner – or to refund your money, if you safely can.


The All Too Common SAD Reality of Buying a Used iPad/iPhone – Apple Community

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Question marked as Top-ranking reply

Feb 5, 2026 12:51 AM in response to bruneth226

So this is a second-hand iPhone that you bought from a "Frnd", and it is Activation Locked? To somene other than you, perhaps? If so, ask your "Frnd" to temporarily take the phone back to properly prepare it for a new owner – or to refund your money, if you safely can.


The All Too Common SAD Reality of Buying a Used iPad/iPhone – Apple Community

Feb 4, 2026 11:39 PM in response to bruneth226

if you mean activation lock then you will need the help from your Frnd


activation lock is not a thing on the iphone it's a theft protection on apples servers


it needs to be removed How to remove Activation Lock - Apple Support


if you don't know your appleID password If you have forgotten your Apple ID password – Apple Support (UK)


then you will need the assistance of apple Activation Lock - Support (apple.com)

and or

Apple Support

And or

Contact - Official Apple Support

and or

Genius Bar Reservation and Apple Support Options - Apple


 

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Locked iPhone after updating the software

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