Ayuda

Por favor, ayúdenme, no puedo entrar a mi WhatsApp, me pide actualizar y cuando lo hago un mensaje dice que está desactivado mi App Store y compras

iPhone 13, iOS 26

Posted on Feb 5, 2026 11:14 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2026 12:37 PM

Hello,


If you see a message saying, “You cannot login because your account has been locked”, or one saying

If a message says 'Your Media & Purchases account has been disabled', click on this link ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option.


For additional telephone contacts refer to: Contact Apple Support - Apple Support


Existe una Comunidad de Soporte de Apple en español. Si te interesa participar, regístrate, encuentra una respuesta o publica una pregunta sobre los productos y servicios de Apple que más te interesen. Haz clic en este enlace --> Comunidad de soporte de Apple oficial para visitar el sitio en español.



2 replies
Question marked as Top-ranking reply

Feb 5, 2026 12:37 PM in response to Janettsolano

Hello,


If you see a message saying, “You cannot login because your account has been locked”, or one saying

If a message says 'Your Media & Purchases account has been disabled', click on this link ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option.


For additional telephone contacts refer to: Contact Apple Support - Apple Support


Existe una Comunidad de Soporte de Apple en español. Si te interesa participar, regístrate, encuentra una respuesta o publica una pregunta sobre los productos y servicios de Apple que más te interesen. Haz clic en este enlace --> Comunidad de soporte de Apple oficial para visitar el sitio en español.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ayuda

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.