Disabled Apple account I need help to get it back

Can’t download or update any thing on App Store because it’s been disabled what can I do

Posted on Feb 5, 2026 6:27 PM

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Question marked as Top-ranking reply

Posted on Feb 6, 2026 4:21 AM

Hello,


You say, "Can’t download or update any thing on App Store because it’s been disabled." It is likely this article has the solution you need to use: If a message says 'Your Media & Purchases account has been disabled' - Apple Support


It tells you to click on this link ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or to contact official Apple Support.


For additional telephone contacts refer to: Contact Apple Support - Apple Support



2 replies
Question marked as Top-ranking reply

Feb 6, 2026 4:21 AM in response to belaal128

Hello,


You say, "Can’t download or update any thing on App Store because it’s been disabled." It is likely this article has the solution you need to use: If a message says 'Your Media & Purchases account has been disabled' - Apple Support


It tells you to click on this link ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or to contact official Apple Support.


For additional telephone contacts refer to: Contact Apple Support - Apple Support



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Disabled Apple account I need help to get it back

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