Apple Watch wrist burns

Why have the Apple Watch wrist burn threads been closed? It's not great for customer engagement and support for this ongoing issue with Apple watches.

My Apple Watch Ultra 2 watch burned my wrist soon after I bought it. The burn took time to heal and I went to the Apple Store in Adelaide Australia to return it for a full refund. No such luck I got messed around and the watch was sent away and - surprise surprise - it came back with a message that it was working normally. I was refused a refund.

I still wear my Apple watch but with the O2 sensor switched off, which is the feature that I wanted and why I bought it in the first place.

So, if you use the O2 sensor on an Apple Ultra 2 your watch will burn your wrist and you will be told that it's skin sensitivity or some other lies. Apple fails to recognise and deal with this issue respectfully and professionally.

I'm stuck with a useless product that I wasted a lot of money on. Can we please keep a Apple Watch wrist burn thread going so customers can record their experiences and collectively we can work towards a proper, fair and durable resolution with Apple?

Posted on Feb 6, 2026 3:39 PM

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Question marked as Top-ranking reply

Posted on Feb 6, 2026 4:21 PM

UKGandalf wrote:

Why have the Apple Watch wrist burn threads been closed?

Threads are always closed when there either has been no other participation by the OP that created the thread, or it becomes stagnant, or is too old. In that case you are better served to create your own thread where it will be seen by others. It is not likely that those here providing assistance will continue to monitor threads that are too old.


For the issue you posted here, you have been provided the correct solution. Don't forget this is not a Social Media site and Apple is not here to read anything provided, so contacting them directly is how you get your voice heard.


On a side note, my Ultra 2 has not created any burn issue on my wrist. Not sure why you are telling me the sensor is going to burn my wrist when that has not been the case for me, but I understand that sensitivity may vary as it also does with the Nickel contained in some devices and also Silicon/Silicates used in AirPods. The last 2 are true for not just Apple devices but also from other manufacturers. I think you would agree that currently there are many millions of Watches out there with the O2 sensor and if all of them were burning their users, it would be the top story of every network news station. It does happen to some, just like the Nickel/Silicon sensitivity, but telling everyone that they are going to get burned is unrealistic.

3 replies
Question marked as Top-ranking reply

Feb 6, 2026 4:21 PM in response to UKGandalf

UKGandalf wrote:

Why have the Apple Watch wrist burn threads been closed?

Threads are always closed when there either has been no other participation by the OP that created the thread, or it becomes stagnant, or is too old. In that case you are better served to create your own thread where it will be seen by others. It is not likely that those here providing assistance will continue to monitor threads that are too old.


For the issue you posted here, you have been provided the correct solution. Don't forget this is not a Social Media site and Apple is not here to read anything provided, so contacting them directly is how you get your voice heard.


On a side note, my Ultra 2 has not created any burn issue on my wrist. Not sure why you are telling me the sensor is going to burn my wrist when that has not been the case for me, but I understand that sensitivity may vary as it also does with the Nickel contained in some devices and also Silicon/Silicates used in AirPods. The last 2 are true for not just Apple devices but also from other manufacturers. I think you would agree that currently there are many millions of Watches out there with the O2 sensor and if all of them were burning their users, it would be the top story of every network news station. It does happen to some, just like the Nickel/Silicon sensitivity, but telling everyone that they are going to get burned is unrealistic.

Feb 7, 2026 6:33 AM in response to UKGandalf

Hi, It’s happened often enough the multiple physicians have posted videos on YouTube about it. Here’s a short 30 second one.


https://youtube.com/shorts/NqN8ZkJKwGo?si=-q2YU_CXwqJUxz7B


Please make an appointment with your primary care physician and get a diagnosis of your condition. Your Dr. may refer you to an allergist or dermatologist to confirm the diagnosis. 


Probably the most common reason is an allergic reaction to nickel. Nickel is used in the hardening process of stainless steel, aluminum and sapphire crystal.


>>In fact, it is estimated that more than 18 percent of people in North America are allergic to nickel, including 11 million children in the U.S.<<


https://www.aad.org/public/diseases/eczema/insider/nickel-allergy


https://www.mayoclinic.org/diseases-conditions/nickel-allergy/symptoms-causes/syc-20351529


A visit to an allergist or dermatologist will get it cleared up. They may recommend you reduce contact, use a cover etc. Please let us know what the diagnosis is. 😀

Apple Watch wrist burns

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