iPhone 16 Pro Max AppleCare repair rejected

Hello,


I’m contacting you regarding an AppleCare Service case.


IMEI: 351361548059659

Repair ID: R697755457

Device: iPhone 16 Pro Max (256GB)


I received an AppleCare Service Summary stating that the repair was rejected due to “unauthorized modifications”.


I need you to please confirm:

1) The exact date when this repair case (Repair ID: R697755457) was created in Apple’s system

2) The inspection date and rejection decision date

3) Whether this device ever had an active official AppleCare / AppleCare+ plan in Apple’s system


Please check the full service history and let me know.


Thank you.

Posted on Feb 6, 2026 10:21 PM

Reply
1 reply

Feb 6, 2026 10:25 PM in response to sathsara226

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This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



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Hence, some of the following links, which are relevant to your query, may help you:


  1. Hardware repairs & tickets - Apple Authorized Service Provider
  2. Service grievances & questions --> Apple Repair and Repair Status Check - Official Apple Support
  3. Warranty & Apple Care+ issues --> Check Your Service and Support Coverage - Apple Support
  4. Shipping & Transportation queries - Shipping & Pickup - Shopping Help - Apple
  5. Repair costs or product or prices of part service & replacement -
    1. iPhone Repair and Service - Apple Support (IN)
    2. iPhone Screen Repair & Replacement
    3. iPhone Battery Repair & Replacement
  6. Any other issue --> Contact – Official Apple Support (IN) & Contact Apple for support and service


iPhone 16 Pro Max AppleCare repair rejected

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