iPhone 13 asks for a 6-digit password I don't have

I exchanged my Iphone 13 to an Iphone 15 two years ago. Now I would like to restart the 13 again. However, it asks for a 6 digit password, which I don't have. I have never had more than 4 digits in the password for opening the phone, so I have no idea what it's asking for. Can someone advise on how to solve the issue?

Posted on Feb 9, 2026 12:11 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 9, 2026 12:17 PM

Was someone else using it in the interim?


If not, then your only real option is to put it into recovery mode to erase and restore it.


If you forgot your iPhone passcode or your iPhone is disabled - Apple Support


1 reply

iPhone 13 asks for a 6-digit password I don't have

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.