New iPhone 15 Pro Max won't turn on

If your iPhone won't turn on or the screen is black, try the suggestion in this support article --> If your iPhone won't turn on or the screen is black - Apple Support

- Choose your device kind in the drag-down menu so you get the correct set of instructions.

- If your device still won't turn on or start up, contact Apple Support at https://getsupport.apple.com/?caller=kbase

or visit a Genius Bar

Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations

How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID

or:

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone ➞ Contact Apple Support - Apple Support

ontu81 wrote:

I phone 15 pro mex stok no open phone

Have you tried plugging it into power in case there is no battery?

You can try this Force restart iPhone - Apple Support

If that doesn't work, go back to where you bought it and ask for exchange or return.