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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hi,
I can't access "Account Settings" in the "App Store" app on my Mac.
A blank screen pops up momentarily and then disappears without any notifications or errors.
Thanks
MacBook Pro 14″, macOS 26.2
restarting normally did nothing
restarting in safe mode, got to a login then I was able to see my account settings
restarting normally and now it doesn't need anything password, just goes in
thanks for the help
Try restarting your Mac in Safe Mode and see what the App Store does.
Start up your Mac in safe mode - Apple Support
M1 Mac mini, macOS 26.2; Watch, Series 10 GPS-only, watchOS 26.2; iPhone 16, iOS 26.2.1; TV 4th Gen, tvOS 26.2 HomePods, audioOS 26.2
restarting in safe mode helped
I think it's a shame something like this requires a reboot in safe mode
I have been having a lot of issues with devices, sound not working through thunderbolt, sound not working at all, etc.
It's really unfortunate that a system that is supposed to be very user friendly has become so unstable
I no longer see the benefit of being in an Apple eco system
Try restarting your computer and then try it again.
What happened when you started up in Safe Mode?
What happened when you restarted normally?
Thanks for the suggestion, but that did not help.
Thanks you
The issue appears that it could be your Mac.
What year of MacBook Pro 14" do you have.
I can't access "Account Settings" in the "App Store" app on my Mac
