My App Store is disabled

My App Store and iTunes are disabled how to get it back

Posted on Feb 11, 2026 1:49 AM

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Question marked as Top-ranking reply

Posted on Feb 11, 2026 5:41 AM

If you see a message saying, “You cannot login because your account has been locked”, or one saying “

If a message says 'Your Media & Purchases account has been disabled' - Apple Support “, click on this link ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option.


For additional telephone contacts refer to: Contact Apple Support - Apple Support


4 replies
Question marked as Top-ranking reply

Feb 11, 2026 5:41 AM in response to Scott_autos

If you see a message saying, “You cannot login because your account has been locked”, or one saying “

If a message says 'Your Media & Purchases account has been disabled' - Apple Support “, click on this link ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option.


For additional telephone contacts refer to: Contact Apple Support - Apple Support


Feb 11, 2026 3:30 PM in response to sajawal48

This is a user to user forum, people like you helping other people. Apple only reads posts to moderate them, not to provide support.


We see posts like yours several times per week. It is an unfortunate situation but according to various posts, Apple may permanently lock accounts for various reasons (very broadly outlined in section VII-B of Legal - iCloud - Apple ). If it isn’t apparent that is what has happened, you can contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is interpreting as account misuse. You will have to see if your activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the legal article. You will need to create a new account and stop doing things the way you have been that may have caused the other account to be locked.

In this situation you may be able to still use your equipment with a new account or even no account at all. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


Your question is not the one being addressed in this thread and it would be better in future if you would start a new topic if you have a question. That way we could focus on just your issue and people won't get confused by two different sets of solutions being proposed.

Feb 11, 2026 3:02 PM in response to Scott_autos

Hello,


My Apple ID was suddenly permanently disabled.

Because of this, I cannot download any apps, I am not receiving emails, and I cannot manage my storage.


I did not violate any terms and I did not have any payment disputes.

Everything was working fine before.


This account is very important for me. I kindly request a final review and reactivation of my Apple ID.


Please tell me the exact reason in writing if there is any issue.


Thank you.

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My App Store is disabled

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