Adult Apple ID (child account) has secure app restrictions

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Adult Apple ID (child account) has secure app restrictions

Dear Apple Support,

I am requesting a review and permanent removal of any child account classification or restriction flags associated with my Apple ID (***).

The Apple ID was originally created as a child account under Family Sharing. The user is now an adult, Family Sharing has been removed, Screen Time has been disabled, and the date of birth has been updated to reflect adult status.

However, a banking application (NLB Pay) fails during secure activation after SMS verification. The bank has confirmed that the issue appears to be related to device security policy or account-level restrictions rather than their system. The device has been factory reset, but the issue persists when signing in with this Apple ID.

I suspect that the Apple ID may still carry a server-side child classification or restriction flag that prevents creation of new secure credentials (Secure Enclave / Keychain).

Please:

Confirm whether this Apple ID is still classified as a former child account.

Remove any remaining child or parental restriction flags permanently.

Confirm that the account is fully converted to a standard adult Apple ID without payment or security limitations.

Thank you for your assistance.

Best regards,

Mateja

[Edited by Moderator]

iPhone 13, iOS 26

Posted on Feb 12, 2026 2:10 AM

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Answer 1

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Limnos

Community+ 2026

Level 10

439,209 points

Feb 12, 2026 8:35 AM in response to mateja292

Remember that the people responding on the forums do not work for Apple. We are just regular Apple products users like yourself with no connection to Apple.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support Scroll down to “Connect with live support”. If your country is not in the list, go to the “Other countries” entry at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.

For chat, you can try using the Apple Support App —> https://apps.apple.com/app/apple-support/id1130498044

For chat help with a USA Apple Account —>

https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198

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Adult Apple ID (child account) has secure app restrictions

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