Can't add payment to iCloud+ due to region and credit

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Level 1

4 points

Can't add payment to iCloud+ due to region and credit

I have an iCloud+ subscription with apple credit ( I have never added a payment method before)

Credit has gone low and now I need to add a payment method for the subscription ($0.05 left in balance)

Whenever I try to add a payment method, it automatically declines. I am assuming it's because the billing address on the account is USA and the card's billing address is from another country.

I can't switch the region because there's still balance in the account, and I am not able to remove them.

What can I do in this situation?

Posted on Feb 12, 2026 4:43 AM

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Answer 1

Top-ranking reply

Limnos

Community+ 2026

Level 10

429,285 points

Feb 12, 2026 5:57 AM in response to ZiadOmran

You're probably right about the card address issue.

Click on this link and ask Apple to keep your five cents. https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198

I am in the USA and it offers me a chat option. You may or may not see the same.

For chat, you can try using the Apple Support App —> https://apps.apple.com/app/apple-support/id1130498044

Apple Support over Twitter —> https://twitter.com/applesupport

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Answer 2

Feb 12, 2026 4:55 AM in response to ZiadOmran

Hello!

What is written on the display?

How about contacting Apple Support?

Have you contacted the credit card company?

Take care of yourself,

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Answer 3

ZiadOmran Author

Level 1

4 points

Feb 12, 2026 5:50 AM in response to rierikaflower2023

I haven't found a way to contact Apple support, everywhere I go I only see articles, and no way to actually chat with them.

If you have a link or a place where I can chat with Apple support (not call), it would be helpful

The card is just declining. I tried multiple cards and they are all declining

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