Hello everybody
im using iPhone 17 pro max bought new
I can’t understand what’s happening when I do check with serial number the result is that the garantie is expired and that the iPhone is remplacer by Apple and that it’s chimeara network locked so that I’m using normally network calling and receiving…the iPhone is now 28 days of using only
I really can’t understand where the problem is ?
Exactly where did you buy it?
If the warranty check says it was replaced, that means it was replaced because it was damaged or defective and the one in your hand was not returned to Apple as required, or, more me likely, because it was reported lost or stolen in transit or from store stock.
Return it to where you got it and get your money back if you can.
If you purchased it from an unauthorized retailer, you purchased stolen property.
Exactly where did you buy it?
If the warranty check says it was replaced, that means it was replaced because it was damaged or defective and the one in your hand was not returned to Apple as required, or, more me likely, because it was reported lost or stolen in transit or from store stock.
Return it to where you got it and get your money back if you can.
If you purchased it from an unauthorized retailer, you purchased stolen property.
Contact Apple Support and check gain.
One possibility is this was a stolen and cloned or rebuilt phone. Where did you buy it?
Apple controls any and all warranty service issues. You need to speak with Apple to determine the status of your device.
Ideally, you can return it to the place of purchase and they’ll refund your purchase. If that’s not possible, you’ll have to work with Apple Support to determine the accurate status of the devices warranty. You really don’t have any other options.
Chat is only available in some countries and regions. Please review the Apple Support articles I linked below. If you scroll to the bottom of the first article and enter the country information, you’ll see support options in your country or region. Good luck.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
Where did you get the phone, exactly?
I gave the starter link for Apple Support earlier https://support.apple.com and find the France links
Thanks for your repay
the iPhone was bought from France
I bought it here in Algeria ( second hand was only 2 times of charge cycle )
I checked it before buy it the check was normale
now in the chech its written iPhone remplaced by Apple
the serial chech is Blacklist ( by Apple ) but the network is ok
I really don’t understand
Hi, this is not Apple Support. Apple and Apple Support do not participate in the communities here. They only moderate our posts to insure all user guidelines are followed in regard to content and user behavior. Your comments will not be reviewed by Apple.
Where could I get in touch directly with Apple support ? Is there a site to chat with support directly ?
thank you
France
when the iPhone was in 26.2.1 everything was fine when I updated it to 23.3 the warranty was out that what happens
New iPhone 17 Pro Max: warranty expired, network locked?
