My phone 17 pro max tried to do an update on Saturday evening. This resulted in the device crashing and totally wiping. I’ve lost all photos from that day when I set my phone back up - is there any way of retrieving them? It was my daughter’s first birthday party so I’m devastated that they’re gone.
[Re-Titled by Moderator]
Original Title: iPhone crashed
iPhone 17 Pro Max, iOS 26
I'm afraid that it sounds like there's nothing that can be done. I'm guessing that you're not using iCloud Photos, is that right? If you used iCloud Photos, then there would be a copy of the pictures at iCloud.com almost immediately after you took them. iCloud Photos isn't really a backup, exactly, but it does work in situations like this.
Otherwise, if the phone crashed before a backup, then there's really no place else for the pictures to be.
Unless you've backed up your iPhone to a Mac or the iCloud you will not be able to recover those photos.
😔
Bsbjsxx wrote: my phone crashed at least 6 hours after photos etc were taken on the 14th. I checked on iCloud.com but not there either 🙁
My pictures usually get copied to iCloud within minutes, but that depends on how much free storage I have, how busy the phone is doing other stuff, power, and wifi. I'm beginning to see free storage as a really big factor-- we need to keep at least 10% free to have reasonable service.
I have photos saved to iCloud. When I reset my phone back up I used a backup from 12th Feb but there is some photos from 13th on when it set up just none from the 14th 😓 my phone crashed at least 6 hours after photos etc were taken on the 14th. I checked on iCloud.com but not there either 🙁
How to recover photos from a wiped iPhone 17 Pro Max after a failed update?
