How to regain access to an Apple ID with a 'no longer supported' message and lost email address?

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How to regain access to an Apple ID with a 'no longer supported' message and lost email address?

Hello Apple Support,

I am trying to access my Apple ID on my device, but when I attempt to reset the password at iforgot.apple.com, I receive a message saying that my Apple ID is “no longer supported.”

I also no longer have access to the email address linked to this Apple ID, so I am unable to receive password reset instructions.

The Apple ID is currently signed in on my device, and I would like guidance on how to regain access or properly log out. I am happy to provide any necessary proof of purchase or account information.

Could you please advise me on the steps to resolve this issue?

Thank you very much for your help.

Best regards,

Julia

***

Iphone 15 Pro Max

[Edited by Moderator]

Original Title: New account

iPhone 15 Pro Max

Posted on Feb 17, 2026 7:52 AM

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Answer 1

Top-ranking reply

Limnos

Community+ 2026

Level 10

446,563 points

Feb 17, 2026 10:30 AM in response to Lukitess123

Hello,

For help with an invalid/not-active/not-supported account you need to contact Apple (the people on this forum are users like yourself).

To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or:

Contact Apple for support and service by telephone --> https://support.apple.com/HT201232

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Answer 2

Feb 17, 2026 9:56 AM in response to Lukitess123

You will need to provide the proof or purchase at this link to remove the account from your device.

https://al-support.apple.com/#/al/agreement

It is likely that the proof of purchase will need to be from Apple or Authorized Apple Seller because Apple does not get involved in any third party sales.

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How to regain access to an Apple ID with a 'no longer supported' message and lost email address?

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