How do I request a refund for a non-functional app subscription?

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SuziP1908 Author

Level 1

4 points

How do I request a refund for a non-functional app subscription?

I have an app "premium" subscription that I have paid for but that is not functioning. I raised a ticket twice with the app provider but I have had no response at all. I have tried to apply for a refund via Apple but it is not giving me the option to submit a refund. Who can help me with this. I have paid for a subscription service but not able to use it.

This is showing on my phone as an "active subscription"

This is from the app showing "current membership ends on: not purchased" (shows just above the green logout button):

When I click to restore purchase I get an error message. I only have one apple account.

If I can't get the app develop to help and restore this then I just want my money refunded but they will not reply to me.

[Edited by Moderator]

Original Title: Paid app premium function not working. Developer not responding. Wish a refund but not able to request this via reportaproblem.apple.com

iPhone 13, iOS 26

Posted on Feb 18, 2026 8:53 AM

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Answer 1

Top-ranking reply

Mac Jim ID

Community+ 2026

Level 9

67,070 points

Feb 18, 2026 9:15 AM in response to SuziP1908

When did you sign up for the subscription? It appears that was November 12th of last year, which explains why you do not see it as an option for a refund. In most cases you would only see those purchased in the last 30 days.

As suggested in the screenshots, it does appear that the account you are using for the app is different than the one used when the subscription was made. The app does not support multiple users. Did you recently create a new account or logged in with a different one?

You can contact Apple directly here:

https://support.apple.com/en-us/106932?choose-your-country-or-region=united-states

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Answer 2

SuziP1908 Author

Level 1

4 points

Feb 19, 2026 5:25 AM in response to SuziP1908

Hey Mac Jim ID,

Just wanted to update that I contacted Apple support and the issue is resolved. I had to uninstall the app and reinstall it. I lost a little of my data but I am okay with that and the premium features are restored :)

Thank you for your help.

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Answer 3

Feb 18, 2026 12:48 PM in response to SuziP1908

When you log into your account on the app are you using an email address or did you use the option to login with your Google/Facebook account?

If it is an email address, is it the same one you used to view your Apple Account subscriptions?
If it is alternate login, is there an option in the app to view your Account Details that may show the linked email address used?

It certainly is possible that you created the subscription using your Apple Account email, then later logged into the app using your Google/Facebook account where that subscription would not be recognized.

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Answer 4

SuziP1908 Author

Level 1

4 points

Feb 18, 2026 12:32 PM in response to Mac Jim ID

@Mac Jim ID

Thanks for your reply.

I’ve had the subscription for years. Was on my iPad and had issues a few years ago trying to get it on my iPhone but got there eventually but it has gone again and now support will not even answer my ticket.

As far as I know I only have one Apple account hence my frustration and confusion. How would I find out if I have another account?

I just have no idea how to resolve this. Would love to continue to use the app. Had it for years and years and have loved using the premium facilities it offers when I can get it to work.

I have no idea how I resolved it last time this happened and I haven’t noticed that it was not working so I am not sure if it was like that before I renewed it after I renewed.

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Answer 5

SuziP1908 Author

Level 1

4 points

Feb 19, 2026 4:18 AM in response to Mac Jim ID

Hi Mac Jim ID,

Yes the subscription renewed on 12th November last year.

I have checked everything on my phone - settings/apple account, settings/media and purchases and they all state the same apple account. I just can't fathom this out.

Thanks for your help and the link. I will see if Apple can help me.

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Answer 6

Feb 19, 2026 7:26 AM in response to SuziP1908

Great! Thank you for the update.

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How do I request a refund for a non-functional app subscription?

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