How to fix the " Your purchase could not be completed " I’ve been trying to buy something for the whole day and I couldn’t i tried to do everything changed region removed the payment method and I don’t have the content & privacy restrictions on. Any help?
[Re-Titled by Moderator]
Original Title: I can’t buy anything
iPhone 12 Pro Max, iOS 26
First, we are not Apple. If you want to talk to Apple use one of the contact methods below after reading about the possible solutions. All we can do is tell you how to contact Apple yourself.
A possible reason for seeing this message is Apple cannot find a functioning payment method (usually a credit or debit card) to use in association with making this purchase. You may not have adequate Apple Account balance. Even if you do have adequate balance, Apple may require a payment method be present on your account (particularly if you are starting a subscription or trial). Even free apps may require the presence of a payment method, although it won't be charged if they are free. Some items cannot be purchased with account balance.
Use the document https://support.apple.com/HT201266 to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article: https://support.apple.com/HT203005 has some information about declined payment methods.
For information about updating payment methods on various platforms (iPhone, Mac, etc.), click here --> https://support.apple.com/HT213276
If there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card.
If using Apple Account balance to pay for an item, ensure there is adequate balance to pay for the item, including tax if applicable. Read this article about how to check your Apple Account balance.--> https://support.apple.com/HT202359 Some purchases may require the presence of another payment method such as a credit card even if the final payment will be made by account balance.
If it is not a payment method issue, Apple may have placed a block on your account for other reasons. In that case do as Apple says and contact them. There is nothing more that anybody on this forum can do than advise you to do that. I personally have found Apple's contact method in this situation somewhat confusing and leading me in circles. Try this:
-Click on this link —> https://support.apple.com/choose-country-region
-Choose your country from the list.
-Scroll down the page to “Get Support” and click on “start now”.
-Scroll down to “Get more help” in the bottom left and click on it.
-What you see will depend upon the support types available in your country. You will hopefully get a chat session.
If that fails to work, this support article has various country telephone numbers for contacting Apple for support and service ➔ https://support.apple.com/106932 The people on this forum (users like yourself) cannot do this for you.
First, we are not Apple. If you want to talk to Apple use one of the contact methods below after reading about the possible solutions. All we can do is tell you how to contact Apple yourself.
A possible reason for seeing this message is Apple cannot find a functioning payment method (usually a credit or debit card) to use in association with making this purchase. You may not have adequate Apple Account balance. Even if you do have adequate balance, Apple may require a payment method be present on your account (particularly if you are starting a subscription or trial). Even free apps may require the presence of a payment method, although it won't be charged if they are free. Some items cannot be purchased with account balance.
Use the document https://support.apple.com/HT201266 to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article: https://support.apple.com/HT203005 has some information about declined payment methods.
For information about updating payment methods on various platforms (iPhone, Mac, etc.), click here --> https://support.apple.com/HT213276
If there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card.
If using Apple Account balance to pay for an item, ensure there is adequate balance to pay for the item, including tax if applicable. Read this article about how to check your Apple Account balance.--> https://support.apple.com/HT202359 Some purchases may require the presence of another payment method such as a credit card even if the final payment will be made by account balance.
If it is not a payment method issue, Apple may have placed a block on your account for other reasons. In that case do as Apple says and contact them. There is nothing more that anybody on this forum can do than advise you to do that. I personally have found Apple's contact method in this situation somewhat confusing and leading me in circles. Try this:
-Click on this link —> https://support.apple.com/choose-country-region
-Choose your country from the list.
-Scroll down the page to “Get Support” and click on “start now”.
-Scroll down to “Get more help” in the bottom left and click on it.
-What you see will depend upon the support types available in your country. You will hopefully get a chat session.
If that fails to work, this support article has various country telephone numbers for contacting Apple for support and service ➔ https://support.apple.com/106932 The people on this forum (users like yourself) cannot do this for you.
The people on these boards are mostly other customers and won't know why you're getting that message. Click here and choose an option to contact Apple Support.
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