who can assist me with a denied refund? Apple declined to refund me my money for an App that I didn't use that I accidentally subscribed to and cancelled right away. I feel it's so unfair! especially since I haven't even touched the app!
[Re-Titled by Moderator]
Original Title: refund denied!
MacBook Air 13″, macOS 15.7
It requires a deliberate action on your part to start a subscription including authentication. If this was a Free Trial that you authorized, you also saw the message to avoid charges you must cancel the free trail before the subscription start date. While you don't say if this was initially a free trial, I recommend users set a reminder a day before the renewal date to review the trial and make sure you want to continue. That way there is no chance you will forget as it is your responsibility to cancel. It makes no difference if you use an app or not, just like you can have a Netflix subscription and still be charged monthly even if you don't watch any of the shows.
Due to this deliberate action to start a subscription, in most cases all transactions in the App Store are final. At times Apple may provide a compassionate refund, but it should never be expected.
Hello~ It doesn’t matter that you haven’t used it. You can try and escalate your issue if you like but Apple is under no obligation to issue any refund as all transactions of this kind are considered final.
https://www.apple.com/legal/internet-services/itunes/us/terms.html
https://support.apple.com/en-us/106932
~Katana-San~
You already have your decision. Be sure to cancel so that you are not billed for the next renewal period.
https://support.apple.com/en-us/118428?device-type=mac
Have you tried and cancelled this same app at any time in the past?
How to dispute a denied refund for an unused app subscription on Apple?
