Account locked, cannot access App Store

My account has been locked icant access to App Store

Posted on Feb 21, 2026 3:51 AM

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Question marked as Top-ranking reply

Posted on Feb 21, 2026 5:30 AM

Hello,


If you see a message saying, “You cannot login because your account has been locked”, or one saying “

Your Media & Purchases account has been disabled “, click on this link ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option.


For additional telephone contacts refer to: https://support.apple.com/HT201232


1 reply
Question marked as Top-ranking reply

Feb 21, 2026 5:30 AM in response to Husseinalassdy

Hello,


If you see a message saying, “You cannot login because your account has been locked”, or one saying “

Your Media & Purchases account has been disabled “, click on this link ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option.


For additional telephone contacts refer to: https://support.apple.com/HT201232


Account locked, cannot access App Store

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