iPhone 15 Pro Max: Câmera frontal não funciona, Face ID sim

IPHONE 15 pro max Camera frontal não funciona, mas Face ID funciona.

iOS está atualizado, já resetei configuracões e já forcei reinicialização.

iPhone 15 Pro Max, iOS 26

Posted on Feb 22, 2026 8:16 AM

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Question marked as Top-ranking reply

Posted on Feb 22, 2026 9:01 AM

Hi, iPhone 15 PM uses two different cameras for Face ID and for selfies. Face ID uses True Depth camera, which is totally separate from Front Facing camera ( selfie camera).


You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support

1 reply
Question marked as Top-ranking reply

Feb 22, 2026 9:01 AM in response to Bdoriguello

Hi, iPhone 15 PM uses two different cameras for Face ID and for selfies. Face ID uses True Depth camera, which is totally separate from Front Facing camera ( selfie camera).


You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support

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iPhone 15 Pro Max: Câmera frontal não funciona, Face ID sim

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