Phone cannot activate

Hello Sir

My phone can't active. You can help me?

I accidentally dropped my phone and reported it lost. But then I found it again inside the house while cleaning. So, could you please help me unlock this device?


[Edited by Moderator]

Posted on Feb 22, 2026 7:55 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2026 9:44 AM

If you marked the phone as Lost, you will need to unlock it yourself. We do not know your credentials and cannot unlock it for you.


https://support.apple.com/guide/icloud/use-lost-mode-mmfc0f0165/icloud


I'm not sure what relevance the screenshot that you posted has to any of this. It does not show anything regarding Lost Mode, but it does show unique identifiers that you really don't want to be posting in a world-wide forum.

1 reply
Question marked as Top-ranking reply

Feb 22, 2026 9:44 AM in response to nguyennamthanh

If you marked the phone as Lost, you will need to unlock it yourself. We do not know your credentials and cannot unlock it for you.


https://support.apple.com/guide/icloud/use-lost-mode-mmfc0f0165/icloud


I'm not sure what relevance the screenshot that you posted has to any of this. It does not show anything regarding Lost Mode, but it does show unique identifiers that you really don't want to be posting in a world-wide forum.

Phone cannot activate

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.