Billed twice a month for AppleCare One
I have been charged twice a month for AppleCare One for the last 4 months. How do I get my refund for the double billing?
I have been charged twice a month for AppleCare One for the last 4 months. How do I get my refund for the double billing?
You'd need to find and cancel the second subscription before you can request a refund. It's normally not possible to get charged twice for the same thing. Apple's system is set up explicitly to prevent this. Are you sure it's for Apple One and not something else, they may have the same price?
What is it showing up as on your payment method's statement?
You can also log in to https://reportaproblem.apple.com and find the charge to request a refund.
click here ➜ https://support.apple.com/en-us/120164
You'd need to find and cancel the second subscription before you can request a refund. It's normally not possible to get charged twice for the same thing. Apple's system is set up explicitly to prevent this. Are you sure it's for Apple One and not something else, they may have the same price?
What is it showing up as on your payment method's statement?
You can also log in to https://reportaproblem.apple.com and find the charge to request a refund.
click here ➜ https://support.apple.com/en-us/120164
If you're only seeing this on a financial statement, check you haven't subscribed to the same service twice, once through Apple and a second time directly with the service provider. E.g., Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - https://support.apple.com/HT204930 - "Make sure to join Apple Music through either Apple or your mobile phone service provider, so that you're not charged by both."
It is also possible in some places to subscribe once through Apple and a second time directly with a third party, see: https://support.apple.com/118126 i. For this you need to work directly with the vendor, not Apple.
Click on this link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> https://support.apple.com/HT201382 Note, if you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under your purchase history or subscriptions. Ask family members about those or check the email receipts Apple sends you for any purchase charged to your Apple Account.
If you need further assistance contact Apple.
1. Click here to go to Billing & Subscriptions --> https://getsupport.apple.com/?PGF=PGF63006
2. Select: Subscriptions & Purchases
3. Select: Unrecognized charge.
4. Click on Continue.
5. Choose a solution or article, or scroll down to contact methods and select a chat or phone call.
Billed twice a month for AppleCare One