Hi guys, I have another Apple ID but i couldn't remember password and phone number since i didnt use that apple id for long time. Now i want to share that account to my mom to use it. So what i have to do now ? When i click at Forgot password, then i typed the Email, then it require me to input phone number, but i didn't remember my old phone number, plus no more else option at that step. SO any help please
iPhone 14 Pro Max, iOS 18
This is more than just a problem with getting a verification code. Because you have forgotten the password you are being asked by Apple to prove that you have information about the account verifying you are the owner of that account. See if there is an options button letting you try a different method. If you cannot get one to work then you will have to try Account Recovery.
This Apple article has instructions for what to do if you have forgotten your Apple account password, or the system does not recognize the one you remember —> https://support.apple.com/HT201487 or go directly to this link —> http://iforgot.apple.com/
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: https://support.apple.com/kb/HT204921 ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. This is a multi-step process. More detail in —> https://discussions.apple.com/thread/255401538?answerId=260044580022#260044580022 and https://discussions.apple.com/thread/255733423
This page has telephone numbers for contacting Apple for support and service ➞ https://support.apple.com/106932
This is more than just a problem with getting a verification code. Because you have forgotten the password you are being asked by Apple to prove that you have information about the account verifying you are the owner of that account. See if there is an options button letting you try a different method. If you cannot get one to work then you will have to try Account Recovery.
This Apple article has instructions for what to do if you have forgotten your Apple account password, or the system does not recognize the one you remember —> https://support.apple.com/HT201487 or go directly to this link —> http://iforgot.apple.com/
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: https://support.apple.com/kb/HT204921 ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. This is a multi-step process. More detail in —> https://discussions.apple.com/thread/255401538?answerId=260044580022#260044580022 and https://discussions.apple.com/thread/255733423
This page has telephone numbers for contacting Apple for support and service ➞ https://support.apple.com/106932
There are other options to get the code, have a look at the related article:
Get a verification code and sign in with two-factor authentication - Apple Support
Or this User Tip:
Reset Apple Account Password without the … - Apple Community
restore the password without old phone number
