My partners Apple ID has been hacked and they have changed the phone number for 2 tier authentication. Everything he tries to do to reset needs a code to this new number. How do we get out of this. Is there a number we can call ?
thanks
iPad, iPadOS 16
For assistance with access to your phone number, check with your carrier. But I’m guessing the phone number wasn’t hacked, and the phone wasn’t hacked, but rather the Apple Account was compromised and a two-factor authentication phone number was added, or a two-factor phone number was changed. That sort of compromise is less common when two-factor authentication is in use and when passwords are not re-used, but some attackers will try to phish the verification code, or will try to get both the password and the code.
You can try Recovery: https://support.apple.com/en-us/118574
Recovery might allow access to the Apple Account with a lost number. Recovery won’t allow access to a thoroughly compromised Apple Account, though. Those accounts effectively have new owners.
All those options require a code to a phone we don’t have. How do I change password or cancel account without the phone
Unable to use 2 tier authentication as phone number been hacked
