App submission stuck "Waiting for Review" for 15 days
I'm reaching out to the community in hopes of finding some guidance regarding our app submission, which has now been in "Waiting for Review" status for 15 days.
We submitted our app on February 9, 2026. On February 20, with no movement in sight, I submitted an expedited review request. This was followed by an email to Apple Developer Support, and then a phone call this morning. To date, we have received no response, no update, and no change in status.
I want to provide some context as to why this delay is particularly impactful for us. This is not a standalone digital product — the app is directly and inseparably tied to a physical hardware installation. It serves as the essential companion tool for our hardware: without it, installers cannot commission the hardware, and end customers cannot configure, monitor, or manage their systems. Every day of delay has a direct and tangible effect on our ability to meet commitments to our customers.
We planned our submission date with the review process in mind, so reaching 15 days with no visible progress — and no response to multiple support attempts — is a position we did not anticipate being in.
Submission details:
• Submitted: February 9, 2026
• Current status: Waiting for Review
• Expedited request submitted: February 20, 2026
• Developer Support contacted: via email and phone
If anyone from the App Review team is able to look into this, we would be extremely grateful. And if any fellow developers have navigated a similar situation and found an effective path forward, we'd very much welcome your advice.
Thank you for your time.
