Unable to download apps on a new Apple Account with billing information

I created a new account and I can’t download any apps it says this account hasn’t been used and I put my billing information then it says to contact apple support?


[Re-Titled by Moderator]

Original Title: Can’t download any apps

Posted on Feb 25, 2026 5:21 AM

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Question marked as Top-ranking reply

Posted on Feb 25, 2026 6:28 AM

Do as it says. This forum is consumer to consumer help, not official Apple.:


Refer to this page for Apple Support features ➔ https://support.apple.com/contact

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ https://support.apple.com/106932 Scroll down to “Connect with live support”. If your country is not in the list, go to the “Other countries” entry at the end of the list and click on the “options” link. Not every country has telephone support, and phone numbers may only work when calling from the same country.


For chat, you can try using the Apple Support App —> https://apps.apple.com/app/apple-support/id1130498044


For chat help with a USA Apple Account —>

https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198


1 reply
Question marked as Top-ranking reply

Feb 25, 2026 6:28 AM in response to Wezie84

Do as it says. This forum is consumer to consumer help, not official Apple.:


Refer to this page for Apple Support features ➔ https://support.apple.com/contact

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ https://support.apple.com/106932 Scroll down to “Connect with live support”. If your country is not in the list, go to the “Other countries” entry at the end of the list and click on the “options” link. Not every country has telephone support, and phone numbers may only work when calling from the same country.


For chat, you can try using the Apple Support App —> https://apps.apple.com/app/apple-support/id1130498044


For chat help with a USA Apple Account —>

https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198


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Unable to download apps on a new Apple Account with billing information

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