Unable to unlock my apple account due to password reset page not recognising my apple account.

Hey guys i got my iphone 11 pro into activation lock i have the email and the password, when i enter them in the icloud website it says the account has been locked for security reasons and you have to unlock it first before signing in, but when i click on unlock it takes me to password reset page and when i enter my credentials there it says the apple id is invalid or not supported?

It works on the icloud and apple account log in websites but somehow the password reset page shows that the account is invalid? And yes i did type the exact email address i typed in both websites.

Help anyone ? Please.