My daughter bought hundreds of songs on the iTunes store over several years but they have all disappeared since she changed her email address. Is there any way to recover those purchases?
iPhone 14 Pro Max, iOS 26
We actually resolved this issue on our own, but I wanted to let you know how we did it In case it helps other people.
My daughter did change her email address at one point. The problem was, before she changed her email address she had stopped sharing her purchases. That was still toggled on when she changed her email so that setting remained for any of the songs purchased under the old email address. I found a spot under the sharing settings that said “Share using a secondary email Apple account…” She clicked on that, entered her old email address, enabled sharing purchases and they all reappeared in the music app. Crazy but it worked. I appreciate your advice either way. It set us on the right track to solve the problem. 🙂
We actually resolved this issue on our own, but I wanted to let you know how we did it In case it helps other people.
My daughter did change her email address at one point. The problem was, before she changed her email address she had stopped sharing her purchases. That was still toggled on when she changed her email so that setting remained for any of the songs purchased under the old email address. I found a spot under the sharing settings that said “Share using a secondary email Apple account…” She clicked on that, entered her old email address, enabled sharing purchases and they all reappeared in the music app. Crazy but it worked. I appreciate your advice either way. It set us on the right track to solve the problem. 🙂
Changing thee email address on an account will not affect previous purchases. See https://support.apple.com/en-us/109353
However, if she created a new Apple Account, only the old can access the purchases.
Recovering iTunes purchases after email change
