User profile for user: IP14proMax
IP14proMax Author
User level: Level 1
4 points

恳请帮忙解锁屏幕密码



您好！

我是P 14 PRO MAX 的用户，近期。我遇到的一个严重问题让我感到无比困扰和无助，特此向贵公司寻求帮助。


几天前，在我关闭我的iPhone闹钟是无法识别我的面孔，导致我必须输入密码，当时我输了好几次密码，导致我无法解锁手机。如今，我的手机被锁定，只可以接受通话，而系统提示输入密码，我担忧我再次输入错误密码就会永久锁定及所有数据将被永久抹除。

作为一名忠实用户，手机中存储的不仅仅是工作资料，还有大量珍贵的家庭照片及记忆，这些种种对我而言意义非凡。如果这些数据因忘了屏幕密码而被抹除，这不仅是技术问题，更是对用户情感和信任的巨大伤害。

手机作为日常生活中更常用、更私密的设备，却没有类似的找回机制。这一设计缺陷无疑给广大用户带来了潜在的风险和损失。我认为，苹果公司应从用户需求出发，提供更完善的密码找回机制，避免更多用户因系统问题而蒙受不可挽回的损失。

目前，我的手机仅剩最后一次输入屏幕密码的机会，我恳请苹果公司能够重视我的情况，并为我提供以下帮助：

1. 在系统层面暂时保留我的手机数据，避免因多次输入错误密码而抹除。

2. 提供可靠的解决方案，例如通过系统升级或远程修复，帮助我重新解锁手机并访问数据。

3. 在未来系统更新中，增加屏幕密码的找回或重置功能，从根本上解决类似问题。

我愿意等待苹果公司对系统的升级和更新，只希望能够保住我手机中珍贵的记忆和资料。如果需要，我可以提供设备的购买凭证、Apple ID及相关信息以验证身份。

作为一名长期支持苹果产品的用户，我真诚地希望贵公司能够倾听用户的声音，帮助我解决这一困境。这已困扰我好几天无法安睡。

在此，我相信苹果公司有能力也有责任为用户提供更完善的技术支持和产品体验。

再次感谢您，衷心希望能尽快收到您的回复！


Yulin上

iPhone 14 Pro Max

Posted on Mar 7, 2026 7:20 AM

Reply
Question marked as Top-ranking reply
User profile for user: KiltedTim
KiltedTim
User level: Level 10
227,766 points

Posted on Mar 7, 2026 8:28 AM

Translation:


Hello!

I am a user of P 14 PRO MAX, recently. A serious problem I encountered made me feel extremely troubled and helpless. I hereby ask your company for help.

A few days ago, when I turned off my iPhone alarm clock, it could not recognize my face, so I had to enter the password. At that time, I entered the password several times, so I couldn't unlock the phone. Now, my mobile phone is locked and can only accept calls, and the system prompts me to enter the password. I'm worried that if I enter the wrong password again, it will be permanently locked and all data will be permanently erased.

As a loyal user, the mobile phone stores not only work materials, but also a large number of precious family photos and memories, which are of great significance to me. If these data are erased by forgetting the screen password, it is not only a technical problem, but also a great harm to users' emotions and trust.

As a more commonly used and private device in daily life, mobile phones do not have a similar retrieval mechanism. This design defect undoubtedly brings potential risks and losses to the majority of users. I think Apple should provide a more perfect password retrieval mechanism based on user needs to avoid more users suffering irreparable losses due to system problems.

At present, my mobile phone only has the last chance to enter the screen password. I beg Apple to pay attention to my situation and provide me with the following help:

1. Temporarily keep my mobile phone data at the system level to avoid erasing it due to entering the wrong password many times.

2. Provide reliable solutions, such as system upgrades or remote repairs, to help me unlock my phone and access data.

3. In future system updates, the function of retrieving or resetting screen passwords will be added to fundamentally solve similar problems.

I am willing to wait for Apple to upgrade and update the system, and I just hope to keep the precious memories and data in my mobile phone. If necessary, I can provide the device's proof of purchase, Apple ID and relevant information to verify the identity.

As a long-term user who supports Apple products, I sincerely hope that your company can listen to users and help me solve this dilemma. This has been bothering me for days and I can't sleep well.

Here, I believe that Apple has the ability and responsibility to provide users with more perfect technical support and product experience.

Thank you again. I sincerely hope to receive your reply as soon as possible!

Sorry. You are responsible for backing up your data.


If you forgot your passcode, the only option open to you is to erase the device and restore iOS. If you have a backup, you can restore the backup. You can re-sync any data that was synced to iCloud by signing back into your Apple account.


Anything that was not synced to the cloud, backed up, or stored elsewhere will be lost. Apple can't help you. The data on the device is encrypted and the only party with the key to decrypt it is you. Without the passcode, the data on the device is unrecoverable.

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4 replies
Question marked as Top-ranking reply
User profile for user: KiltedTim
KiltedTim
User level: Level 10
227,766 points

Mar 7, 2026 8:28 AM in response to IP14proMax

Translation:


Hello!

I am a user of P 14 PRO MAX, recently. A serious problem I encountered made me feel extremely troubled and helpless. I hereby ask your company for help.

A few days ago, when I turned off my iPhone alarm clock, it could not recognize my face, so I had to enter the password. At that time, I entered the password several times, so I couldn't unlock the phone. Now, my mobile phone is locked and can only accept calls, and the system prompts me to enter the password. I'm worried that if I enter the wrong password again, it will be permanently locked and all data will be permanently erased.

As a loyal user, the mobile phone stores not only work materials, but also a large number of precious family photos and memories, which are of great significance to me. If these data are erased by forgetting the screen password, it is not only a technical problem, but also a great harm to users' emotions and trust.

As a more commonly used and private device in daily life, mobile phones do not have a similar retrieval mechanism. This design defect undoubtedly brings potential risks and losses to the majority of users. I think Apple should provide a more perfect password retrieval mechanism based on user needs to avoid more users suffering irreparable losses due to system problems.

At present, my mobile phone only has the last chance to enter the screen password. I beg Apple to pay attention to my situation and provide me with the following help:

1. Temporarily keep my mobile phone data at the system level to avoid erasing it due to entering the wrong password many times.

2. Provide reliable solutions, such as system upgrades or remote repairs, to help me unlock my phone and access data.

3. In future system updates, the function of retrieving or resetting screen passwords will be added to fundamentally solve similar problems.

I am willing to wait for Apple to upgrade and update the system, and I just hope to keep the precious memories and data in my mobile phone. If necessary, I can provide the device's proof of purchase, Apple ID and relevant information to verify the identity.

As a long-term user who supports Apple products, I sincerely hope that your company can listen to users and help me solve this dilemma. This has been bothering me for days and I can't sleep well.

Here, I believe that Apple has the ability and responsibility to provide users with more perfect technical support and product experience.

Thank you again. I sincerely hope to receive your reply as soon as possible!

Sorry. You are responsible for backing up your data.


If you forgot your passcode, the only option open to you is to erase the device and restore iOS. If you have a backup, you can restore the backup. You can re-sync any data that was synced to iCloud by signing back into your Apple account.


Anything that was not synced to the cloud, backed up, or stored elsewhere will be lost. Apple can't help you. The data on the device is encrypted and the only party with the key to decrypt it is you. Without the passcode, the data on the device is unrecoverable.

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恳请帮忙解锁屏幕密码

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