For information about how to use account recovery when you can’t reset your Apple ID password, click here --> https://support.apple.com/HT204921
- "Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password." "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period."
In: https://support.apple.com/102606
-Apple recommends that if you temporarily do not have access to a way to receive a code, you just wait until you do have access to a method. Account Recovery might take at least that long.
-“Contacting Apple can’t help speed up the process.”
Here are links to posts by Community contributors which provide additional detail about the account recovery process and what to do if you do not receive a text or call: https://discussions.apple.com/thread/255401538?answerId=260044580022#260044580022 and https://discussions.apple.com/thread/255909322?answerId=261058302022 . These threads illustrates the multi-step process https://discussions.apple.com/thread/255733423 and https://discussions.apple.com/thread/256148234?answerId=261595361022
If you cannot recover the account, refer to https://support.apple.com/108934 Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support and links at the bottom right for the type of service requested. Apple says they “may” require "proof of purchase documentation” and that you need “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community indicate that typically Apple will absolutely require, and ONLY accept, an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> https://support.apple.com/HT202711
If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
If you cannot get the device unlocked then read this section from the very bottom of https://www.apple.com/shop/trade-in :
"Does Apple offer recycling?
Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on https://www.apple.com/ for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."
And read these for future purchases:
https://discussions.apple.com/docs/DOC-250001038
https://support.apple.com/104999
