Cannot factory reset iPhone 12 without passcode or Apple ID

Cannot factory reset iPhone 12 without passcode or Apple ID

That is correct. You cannot factory reset the iPhone unless you know the Apple Account (Apple ID) and Password for the iPhone.

Apple does not have this information.

How to factory reset your iPhone, iPad, or iPod touchApple Supporthttps://support.apple.com › en-us

Why don't you know your passcode or Apple account credentials? Or is there something missing you haven't told us about the phone? For example, did you buy a used iPhone from someone?

Or did you perhaps fall for a scam and log into your phone with someone else's credentials?