Mobile data shows provisioning and calls are not working

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Level 1

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Mobile data shows provisioning and calls are not working

mobile data saying provisioning and I don’t know what to do, everything was working fine until this morning. I can’t receive or make calls either

iPhone 14, iOS 26

Posted on Mar 11, 2026 11:32 AM

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Answer 1

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Jeff Donald

Community+ 2026

Level 8

47,642 points

Mar 11, 2026 11:57 AM in response to annamarie170

Provisioning of SIM or eSIMs are a carrier function. Please contact the support team at your cellular service provider. I almost always have more success with In store re-provisioning of SIMs.

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Answer 2

Mar 11, 2026 12:57 PM in response to annamarie170

IMEI numbers can be blacklisted. It’s done by carriers and it’s nothing Apple can resolve. They assign the IMEI to each device in the factory, but have no further involvement with number. Apple cannot assist in unbanning a number or alter the number. I wish you luck tomorrow.

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Answer 3

annamarie170 Author

Level 1

5 points

Mar 11, 2026 12:28 PM in response to Jeff Donald

I went into the service providers store, I’ve since been told that it’s due to the phone apparently being blacklisted, but when I check if there’s any restrictions or if the IMEI is blacklisted, there’s no indication from anyone I’ve contacted that it is. I’m just really unsure at the minute but I’ll try the store again tomorrow! Thanks again!

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