MacBook Neo has a QWERTY keyboard

"I bought a Mac but now it has a QWERTY keyboard"

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So, who is the seller?

If Apple, then either you chose the incorrect specs, or it was sent to you in error. So, contact Apple Support, in your location. Go Here: https://www.apple.com/contact/

jolien146 wrote:

Kan

ik het toestel retour sturen?

Contact the people you bought it from.

jolien146 wrote:

ik heb een Mac gekocht maar nu is dat querty toetsenbord 🥴

What is wrong with having a qwerty keyboard? Are you in Belgium and you want azerty instead? If so, you need to ask for French instead of Dutch.