Hello my phone has entered lost mode and I don’t have the receipt to prove that the phone is mine but I have proof that I paid insurance on it since the start, I sent that to apple but they’ve denied my claim is there anything else I can do ?
[Re-Titled by Moderator]
Original Title: Lost mode
iPhone 16, iOS 26
It doesn't matter where you purchased it or what kind of documentation you have. If it's in lost mode, Apple can't help you.
If it is locked to YOUR Apple account, your only hope is to regain access to the account.
If it is locked to an account that is not yours, it's a brick. There is no way to bypass the activation lock. Recycle it and go buy a new phone.
In the future, don't fall for scams that urge you to log into someone else's account.
It doesn't matter where you purchased it or what kind of documentation you have. If it's in lost mode, Apple can't help you.
If it is locked to YOUR Apple account, your only hope is to regain access to the account.
If it is locked to an account that is not yours, it's a brick. There is no way to bypass the activation lock. Recycle it and go buy a new phone.
In the future, don't fall for scams that urge you to log into someone else's account.
Unfortunately, no. Apple requires a receipt that lists the serial number for proof of ownership. From where did you purchase the iPhone? If you purchased it directly from Apple, go to Apple.com then tap the shopping bag at the top, right of the screen, then select orders. You should be able to print the invoice from there.
shereen253 wrote:
It’s not allowing me to turn off find my
That is correct. You cannot turn off Lost Mode or Find My without the password for the Apple Account or help from the person who owns the Apple Account. Activation Lock is an anti-theft mechanism – and if the phone is now in Lost Mode, that means that the person to whom it is registered explicitly marked it as lost or stolen.
If this is your Apple Account, and you have forgotten your password, you might be able to reset the password, after which you could satisfy Activation Lock. If you bought a second-hand phone that is locked to somebody else, and the seller has conveniently "disappeared"; or if you logged into a scammer's Apple Account on your phone, that phone is now, and will remain, a useless "brick".
Re: “Hello my phone has entered lost mode and I don’t have the receipt to prove that the phone is mine”
Then Apple will not clear Activation Lock. They say that the phone must not be in Lost Mode; and I believe they also want an original receipt; and by your own admission, you are unable to satisfy either requirement.
We have provided you with the facts. They will not change.
We cannot help you. You have lost control of the phone. Another person controls the phone.
You will not regain control of the phone unless the other person decides to return control to you.
shereen253 wrote:
It is my phone and my apple account and I have the password, it will not let me deactivate the find my
Then you need to explain EXACTLY what's wrong.
What happens if you try to log it out of find my or disable lost mode?
You're not providing any actual information regarding the state of your phone. All you've told us is it's in lost mode.
I bought it from a partnered website but they’ve no record of my receipt..
It’s not allowing me to turn off find my
That is correct. You no longer have control of the phone. The scammers have control of your phone.
You need to buy a new phone.
It is my phone and my apple account and I have the password, it will not let me deactivate the find my
That’ll do ye
How to prove iPhone ownership for lost mode claim without receipt?
