Hello,
My husband recently purchased a new iPhone and has been trying to sign in to his Apple ID for the past two days. He is currently stuck at the 2FA (two-factor authentication) step.
Apple is unable to send the verification code to the phone number. We have also tried other phone numbers, but none of them are working.
Could you please assist us with this issue?
iPhone 14 Pro Max, iOS 18
Try “Get code another way. On the verification screen, tap: “Didn’t get a verification code?”
Then choose:
Send via Text
Call this number
Use another trusted device
Make sure your telephone number is one from the country to which your account is set and that you are in that country.
If you find you can’t receive verification codes, you can request account recovery (get Apple’s own instructions in this article: https://support.apple.com/118574 ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. One tip to using account recovery is to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information.
Here are links to posts by Community contributors which provide additional detail about the account recovery process and what to do if you do not receive a text or call: https://discussions.apple.com/thread/255401538?answerId=260044580022 and https://discussions.apple.com/thread/255909322?answerId=261058302022 and https://discussions.apple.com/thread/256188713?answerId=261688110022. This thread outlines the multi-step process and final recovery —> https://discussions.apple.com/thread/255733423 , and this one about things you should and should not do while waiting —> https://discussions.apple.com/thread/256148234?answerId=261595361022 This is a very long user contributed document about account recovery —> https://discussions.apple.com/docs/DOC-250009681
Try “Get code another way. On the verification screen, tap: “Didn’t get a verification code?”
Then choose:
Send via Text
Call this number
Use another trusted device
Make sure your telephone number is one from the country to which your account is set and that you are in that country.
If you find you can’t receive verification codes, you can request account recovery (get Apple’s own instructions in this article: https://support.apple.com/118574 ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. One tip to using account recovery is to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information.
Here are links to posts by Community contributors which provide additional detail about the account recovery process and what to do if you do not receive a text or call: https://discussions.apple.com/thread/255401538?answerId=260044580022 and https://discussions.apple.com/thread/255909322?answerId=261058302022 and https://discussions.apple.com/thread/256188713?answerId=261688110022. This thread outlines the multi-step process and final recovery —> https://discussions.apple.com/thread/255733423 , and this one about things you should and should not do while waiting —> https://discussions.apple.com/thread/256148234?answerId=261595361022 This is a very long user contributed document about account recovery —> https://discussions.apple.com/docs/DOC-250009681
See especially the last four steps here.
Get a verification code and sign in with two-factor authentication - Apple Support
iPhone: Apple ID 2FA code not received
