No fingerprint button on keyboard for touch id

Why does my mac book neo 13 inches dose not have a touch id finger print bottom on the keyboard when every other mac hook neo has it

MacBook Neo 13″, macOS 26.3

Posted on Mar 18, 2026 11:10 PM

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Question marked as Top-ranking reply

Posted on Mar 18, 2026 11:22 PM

You must have purchased the base model ($599 retail in USA). To get 512GB storage plus touch id, you need to get the $699 model.


If you've had it less than 14 days you should be able to return it.

2 replies

Mar 22, 2026 6:17 PM in response to Shinebright19

you have a limited 14 days for an exchange or refund for any reason—see  Returns & Refunds Order status


Returns & Refunds - Shopping Help - Apple


Only items that have been purchased directly from Apple, either online or at an Apple Retail Store



Your 90 days of complimentary telephone support begins on the date of purchase.

Call Customer Support  (800) MYAPPLE (800–692–7753)


No fingerprint button on keyboard for touch id

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