I’ve ordered a Mac mini to the Korea store, the delivery was not due for another 2 weeks but arrived early with a 7 day pick up window.
I will not be in Korea for another 2 weeks.
Apple Korea has no online chat, the store and online support are local freephone no.s that cannot be dialled internationally.
How can I extend the pick up time for my order.
[Re-Titled by Moderator]
Original Title: International order issue
Somewhat non-obvious but I downloaded the apple store app and initiated a chat within the app. This seemed to put me in touch with someone that was able to extend the pick-up time by a few weeks.
This was the only time I got through to someone that could extend without issue. If you're getting an AI/automated response the team may not be online and it's worth trying at a later time in the day. I think this was from someone in my own local time zone or a central support function v.s. in South Korea.
Wish you luck!
Somewhat non-obvious but I downloaded the apple store app and initiated a chat within the app. This seemed to put me in touch with someone that was able to extend the pick-up time by a few weeks.
This was the only time I got through to someone that could extend without issue. If you're getting an AI/automated response the team may not be online and it's worth trying at a later time in the day. I think this was from someone in my own local time zone or a central support function v.s. in South Korea.
Wish you luck!
If you click the order itself and scroll all the way down to the bottom, there's a connect with a specialist for answers button with phone/chat buttons. The chat button opened up the messages app where I talked via iMessage to apple.
I wonder if you could just initiate an imessage chat to Apple without going via the store app
I would start by calling 1-800-MY-APPLE, explain the problem and go from there.
You did try the Korean number from this Apple document, right: Contact Apple Support - Apple Support: 080 333 4000. They did say that some of the numbers must be called from within the country as you said. Is this one of them?
OR is there a way you can get someone to pick it up for you?
Yep - that’s the number and the one that can only be called within the country. The store numbers are similar.
I tried Apple chat/support via my own country but had no luck there they told me to use a VOIP application which again will not work.
Sadly no one in the country for pick-up :(.
Hi, I have the same problem right now with an Apple Korea pick-up order.
Could you let me know how this was finally resolved? Were you able to extend the pick-up time or find another solution?
Thank you.
Thank you so much — this is really helpful.
Could you let me know where exactly you found the online chat in the Apple Store app? I’ve only been able to find phone support.
I already called Apple support in my own country, but they told me they don’t have permission to modify a Korea store pick-up order.
If you remember which menu or path you used in the app to start the chat, I’d really appreciate it.
How to extend pick-up time for an early international Mac mini order in Korea?
