My Apple Pay is not working for online purchases

Question

Level 1

4 points

My Apple Pay is not working for online purchases

Hello!

I have been having issues with my apple pay. I am still able to use my card at payment terminals in stores, however, online purchases with apple pay do not work anymore. This has been an issue for weeks, and my bank says they don't see anything wrong on their side.

I have tried adding and deleting the card, (force) restarting my iphone and updating the outdated address details in my settings.

I am not sure what else I can do, so any suggestions would be greatly appreciated.

iPhone 11 Pro

Posted on Mar 24, 2026 6:26 AM

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Answer 1

Top-ranking reply

Jeff Donald

Community+ 2026

Level 8

48,110 points

Mar 25, 2026 4:52 AM in response to Miar537

Delete the VPN and the profile installed at this path,

iPhone > Settings > General > VPN & Device Management

Please reset your network settings. Resetting network settings will delete all WiFi passwords some make sure you have a copy of the passwords handy.

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Answer 2

Mar 24, 2026 5:56 PM in response to Miar537

So, when you attempt an online transaction, what exactly happens? Do you get an error code? If so, what is the exact error message? Do you use a VPN or ever had antivirus or cleaner software on your device?

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Answer 3

Mar 25, 2026 4:07 AM in response to Miar537

But you have a VPN on your iPhone, is that correct?

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Answer 4

Mar 26, 2026 8:44 AM in response to Miar537

How many online websites have you tried? What web browser do you use? What iOS version and model iPhone are you using?

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Answer 5

Miar537 Author

Level 1

4 points

Mar 25, 2026 1:10 AM in response to Jeff Donald

I get a message saying "Payment Failed" and when I click on more information, It just refers me to my bank. I have contacted my bank and they say the issue isn't with them. I dont use a VPN when trying to pay for things, and have not had any anti virus software on the device.

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Answer 6

Miar537 Author

Level 1

4 points

Mar 25, 2026 4:44 AM in response to Jeff Donald

Yes

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Answer 7

Miar537 Author

Level 1

4 points

Mar 26, 2026 7:43 AM in response to Jeff Donald

Hi,

this did not solve the issue.

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