Can't confirm age in UK

Go to Settings > [your name]. · Tap Personal Information. You may need to sign in to your Apple Account. · Tap your date of birth to edit it. Read more

Update the date of birth associated with an Apple Account

Go to Settings > [your name]. · Tap Personal Information. You might need to sign in to your Apple Account. · Tap your birth date to edit it. Read more

Request to Correct Date of Birth on Apple ID

EpidemeUK wrote:

Having just updated my iPhone to 26.4 it's now asking me to confirm I'm 18+, I don't have a credit card and it doesn't give me the option to scan my drivers licence so now what? This is ridiculous if Apple are going to force us to do this at least give us options I'm 57 and now my phone is going to treat me like a child.

If you can't use your drivers license nor do you have a valid credit card, you're going to need to contact Apple UK directly for help. There are others in the UK, facing the same issue.

You can use the Support button at the bottom of this page or you can find Apple UK phone number here --> Contact Apple Support – Apple Support (UK)

Spent an hour on the phone to Apple support Tec team They were useless. They just kept saying that I must have a credit card and drivers license or an ID card which we don’t have in the UK !! apparently I have to wait to see if they do another Update for it , it shouldn’t have been released in the UK until they put in British passport which is a main source of proof providing identity. I’ve got a government disability card which is chipped has a photo and my date of birth on the front but even that wasn’t good enough!

I'm sorry. I wish there was anything we users could do to help you, but there isn't. Honestly, if it was me, I'd get myself a credit card and be done with it.

You’re not alone. I don’t have a credit card at the moment and my driver’s licence is the old UK paper type without a photo. I’ve had an Apple ID for about 20 years.

With this restriction, I’m going to lose functionality on my phone that I’ve already paid for. Worst still is if they add this to iPadOS and this restricts me from using that device for my job.

All in all, Apple have failed on this one.

Dave

GlasgowDave wrote:

You’re not alone. I don’t have a credit card at the moment and my driver’s licence is the old UK paper type without a photo. I’ve had an Apple ID for about 20 years.

With this restriction, I’m going to lose functionality on my phone that I’ve already paid for. Worst still is if they add this to iPadOS and this restricts me from using that device for my job.

All in all, Apple have failed on this one.

Dave

Apple didn't actually fail here. Your government put Apple in this position by requiring age verification for UK users. Apple is just following the requirement. You can solve this, however, by getting a form of identification which meets the minimum requirements.

It won’t let me go into it because of the update 🤷🏻‍♀️

I can’t ! when I lost my job due to an accident I became disabled and couldn’t afford my bills so I went bankrupt and now I’m black listed 😩

I did that. They said that this was a beta version and that this would be fixed soon. So, completely useless.

My real date of birth is already on my phone, but thanks for the suggestion

Not every one can get these so easily I have a passport that is the main form of ID in the UK I can’t get a credit card and I can’t drive ! Why did they put it in place before actually seeing we don’t have ID cards here like other countries and changing it to passport first before the update it’s ridiculous. I’ve been with Apple for nearly 20 years. I’ve got my bank cards stored in my wallet. Why didn’t they just do passport verification as well as driving license? Loads of people in the UK don’t have driving licenses or credit cards ffs

The UK government requirements are a separate issue. It’s Apple’s implementation that I find fault with. I have numerous forms of ID that satisfy the Government requirements but Apple don’t currently accept those.

Hey @EpidemeUK -

There’s a Reddit post pinned on the r/privacy subreddit (and linked below) that’s currently logging user experiences with the 26.4 age verification process (eg, issues encountered, solutions to aforementioned issues). I’m in the US and haven’t engaged with this feature personally, but from my perch on this side of the pond, this collective project seems to be helping alot of ppl navigate the rough patches.

@seeshell66 - There was at least one account of passports working when I skimmed through last night. I do remember it required substantial optimization of optical parameters (lighting, contrast, etc) and multiple attempts. Maybe persistence will pay off for you.

@GlasgowDave - My understanding is that an Apple ID that is 18+ years old serves as automatic confirmation.

Hope this helps.

[Edited by Moderator]

GlasgowDave wrote:

The UK government requirements are a separate issue. It’s Apple’s implementation that I find fault with. I have numerous forms of ID that satisfy the Government requirements but Apple don’t currently accept those.

I get the frustration, but this is a user to user only forum. We can't help you with this. And Apple isn't here, so they won't see your post.

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